Dane Glerum, Director Of Digital Product at Good Things Australia, introduces digital exclusion as a quietly devastating barrier to everyday participation, before handing to Hiba Ayass, Multicultural Team Leader, Whittlesea Community Connections, who shares the concrete impact of the Digital Sisters program: using bicultural female mentors to build digital literacy among migrant and refugee women, with outcomes that ripple through families, mentors and communities well beyond basic device skills.