Jowe Esguerra, Digital Innovation Lead, Uniting NSW/ACT, shares a practical case study of "Buddy" — an AI-powered digital assistant built to reduce the administrative burden on frontline aged care and community workers — demonstrating time savings of 30 minutes to 2 hours per day. She highlights 3 hard-won implementation lessons: embed tools in actual practice, invest heavily in change management, and build trust with frontline staff before and throughout deployment.